Returns & Exchanges

At Touch925, we want you to love your jewelry, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether it is a size adjustment or a change of heart, our team is dedicated to ensuring your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely place the jewelry in its original Touch925 gift box and include all authentication certificates and promotional materials.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund or exchange will be processed within 5 to 7 business days.